SOFTWARE DEVELOPMENT|JIRA APPS
AGILE TRANSFORMATIONS|AGILE COACHING
PROJECT MANAGEMENT|BUSINESS PROCESS ANALYSIS
ATLASSIAN TOOLS ADMINISTRATION|TRAININGS & WORKSHOP

We support businesses in implementing, maintaining, and monitoring tools and agile methodologies for their processes and operations, accompanying them on their path to success.

Our Services

Implementation of ISO/IEC 42001 AI Management System

  • Analysis of existing AI processes and compliance with ISO/IEC 42001 requirements
  • Development of AI policy, role definition, and governance structure
  • Risk assessment and establishment of mechanisms for ethical, safe, and responsible AI usage
  • Implementation of processes for continuous monitoring, evaluation, and improvement of AI systems
  • Preparing the organization for certification through documentation, training, and internal audits

Software Development & Jira Apps Development

  • Custom software development tailored to specific business requirements
  • JDesign and integration of Jira apps to enhance project and team management
  • Use of modern technologies (React, Node.js, .NET, Java) for scalable and reliable systems
  • Full lifecycle support – from analysis and design to testing, delivery, and maintenance

ATLASSIAN TOOLS SETUP, OPTIMIZATION AND INTEGRATION

  • Integration with other products (Jira to Jira, Salesforce, Zendesk, Slack)
  • Workflow and process optimization and automation
  • Setup of new projects in Atlassian suit (Jira Software Service Management, Confluence)
  • Plugin management for Atlassian tools
  • Advanced reporting, dashboards, and filters Customization and configuration on project level

AGILE COACHING AND TRAINING

  • Partnership with the clients in 1 on 1 and team sessions
  • Identification of meaningful goals and planning their realization
  • Team and organization survey and capability building
  • Driving business agility and scaling initiatives, organizational coaching, change management
  • Training teams to be Agile
  • Training Product Owners, Scrum Masters, and management
  • Team building activities

PROJECT MANAGEMENT

  • Project-based consultancy
  • Leading complex projects and providing expertise
  • The fast ramp-up in a startup environment, the LEAN introduction of PM
  • Training project managers
  • PMO set up with best practices and procedures

BUSINESS PROCESS MAPPING AND OPTIMIZATIONS

  • Analysis of the as is processes
  • Recommendation of the to be processes
  • Working with process owners in process optimization and improvements

Trainings

Certifications

  • Scrum Alliance Certification Program
  • ICAgile Certification Programs

Workshops

  • AI-Focused Workshops
  • Business Agility Gamification Workshop (Agilist)

Specialized Tools Training

  • Atlassian Tools Training (Jira, Confluence, Jira Service Management)

Preparation Courses

  • PMI Exam Preparation Courses (e.g., PMP, PMI-ACP)

Jira Web Applications

Use Cases

At Smart Consulting Agency, we have helped numerous organizations to implement Atlassian tools (Jira, Service Desk, Confluence, Trello), optimize their processes, implement agile methodologies, and leverage AI to drive business success. Below are a few examples of how our services and tools have made a difference.

Implementation of Jira Service Management

For companies in the automotive, data mining, and media sectors, enabling structured processes for incident handling, approvals, support, and change management within Atlassian tools.

Mapping of project management processes

For a design and engineering firm, supporting time tracking, resource planning, task hierarchy (WBS), and portfolio reporting.

Migration from legacy platforms and Jira Server to Atlassian Cloud

Ensuring secure, scalable, and compliant management of project data.

Development of custom Jira workflows, configurations, and automations

For a marketing and content startup, enabling a flexible and scalable product development lifecycle.

Agile transformation coaching

For a large-scale software company, successfully introducing Scrum and Kanban practices across multiple departments.

Integration of GitHub, Trello, Slack, Google Workspace, and Jira Software

For a software development firm to enhance communication, visibility, and real-time collaboration.

Instance-to-instance migration of Jira Service Management

Including integration of a custom plugin for ticket replication and synchronization.

Product ownership, research, and requirements engineering services

For the development of an ESG compliance application.

End-to-end support in requirements gathering and design

For a time tracking and finance management ERP solution.

Outsourced project management services

For a tech company, working with both Native and Web app development teams.

Scrum Master outsourcing

For a blockchain company, supporting backend team iterations and adopting SAFe principles for server architecture improvements.

Service Desk Manager outsourcing

For an automotive enterprise, acting as a liaison between markets, executive leadership, development, and support teams to streamline service operations.

Gamified business agility training

Using the Agilist board game, delivered across various industries and departments.

Scrum Master and Product Owner training

Tailored for banking and biometric sector companies.

Industries and Domains

At Smart Consulting Agency, we work with a wide variety of industries, helping them unlock their full potential through agile methodologies, artificial intelligence, custom software development, and business process optimization. Here are some of the industries we specialize in:

Our Partners

Process Automation and Management System implementation logo

Process Automation and Management System implementation

Power BI Analysis logo

Power BI Analysis

Trainings, Certifications, Agile Transformation logo

Trainings, Certifications, Agile Transformation

Contact Us

Contact us today, and our team will get back to you as soon as possible.


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